Common questions
Everything, in one place.
All the answers about ZoHome's services, contracts, geography, and how we work — gathered into a single page so you can find what you need.
Contact us-
We start with a free audit — we look at your property, your goals, and your time horizon, and recommend the model that fits. No commitment.
-
Apartments, riads, villas, and holiday homes. From a one-bedroom in Anfa to a six-bedroom riad in the Médina.
-
Across Morocco. Our team is based in Rabat, with operational partners in Casablanca, Marrakech, Tangier, Fez, and Agadir.
-
Depends on the model. Complete Management and Revenue Optimization are commission-based. Guaranteed Rental is a fixed contract. Cleaning & Hosting is per stay or monthly.
-
No. Most of our owners are based abroad. We handle everything on the ground, send monthly statements, and you can be involved as little or as much as you want.
-
Every booking we accept goes through identity verification and platform-side damage protection. For owners on Complete Management or Guaranteed Rental, we additionally hold a security deposit per stay and handle any claim or repair end-to-end.
-
Yes. Routine maintenance (deep cleans, linen, consumables) is built into Complete Management and Cleaning & Hosting. For larger work — plumbing, AC, structural — we coordinate certified trades and bill at cost with full reporting.
-
We work primarily with verified guests on Airbnb, Booking, and Expedia, and add a second-layer check for stays longer than seven nights or groups over four. We can also restrict to specific guest profiles if you prefer.
-
Complete Management and Cleaning & Hosting are rolling agreements — you can stop with 30 days notice. Guaranteed Rental and Revenue Optimization have defined terms, but early exit is always negotiable.
-
French, English, and Arabic. Guests can be hosted in any of the three.
-
Initial audit within 48 hours. From signing, your property is typically live and accepting bookings in 1–2 weeks.
-
A commission is taken from revenue generated. No revenue, no fee.
-
Yes. You block your dates in the calendar and we handle the rest.
-
Usually 1–2 weeks between signing and first booking, depending on property readiness.
-
On average, +40% vs solo management, depending on property and location.
-
Yes — the algorithm adjusts based on demand, seasonality, and competition.
-
Based on the property's estimated rental potential, with a margin covering vacancy risk.
-
The contract is secured for a defined term. Early cancellation is possible based on negotiated conditions.
-
Certified eco-friendly products, professional linens, premium consumables.
-
Our team is available 24/7. Most issues are resolved in under an hour.